Recently, JD Power released a study that highlights how insurers have been leaving several states. The report looks at the potential opportunity for insurance companies that stay in these states as well as how the decision to leave certain states will impact customer perceptions of their company. Across the nation, both homeowners and renters are […]
According to the J.D. Power 2020 U.S. Property Claims Satisfaction Study, customer satisfaction with the homeowners insurance claim process has hit a record high after years of improvements over the last decade. The claims process is an important component of the homeowners insurance experience and if it goes badly it can result in an unhappy […]